Privacy Policy

About This Policy

This Privacy Policy describes how DestinPQ LLP ("we", "us", or "our"), the developer of BalncD on Google Play, collects, uses, and protects information when you use the BalncD mobile application (the "App", package com.akanksha.akanksha_care) on Android or iOS.

BalncD provides self-help tools for sleep, mood, habits, journaling, guided audio content, and access to clinic services in partnership with Dr. Akanksha Agarwal's Mental Healthcare Clinic. The App is not a substitute for emergency medical or mental health care.

Information We Collect

• Account information: name, email address, password (stored securely as a hash), wellness goals, and app preferences
• Wellness data you enter: mood check-ins, journal entries, habit check-ins, sleep logs, daily plan progress, and notification settings
• Usage data: content you listen to or complete, streaks, and in-app progress summaries
• Device settings: optional app lock preferences (e.g. Face ID / passcode), stored on your device where supported
• Technical data: basic request logs needed to operate the API - we do not sell this data

We do not collect precise location, contacts, photos, or microphone recordings through the App unless you explicitly grant a permission in a future version and we update this policy.

How We Use Your Information

• Create and manage your BalncD account
• Personalize your daily plan, content recommendations, and progress insights
• Store and display your mood, journal, sleep, and habit history
• Send in-app reminders you schedule
• Provide customer support and respond to your requests
• Maintain security, prevent abuse, and improve App reliability
• Comply with applicable legal and professional obligations

Where Your Data Is Stored

App account and wellness data are stored on secure servers operated for BalncD at api.drakanksha.com. Authentication tokens may be stored locally on your device so you can stay signed in.

When you book a session or contact the clinic through external links, those services are governed by their own privacy practices.

Sharing of Information

DestinPQ LLP does not sell your personal information. We may share information only:

• With authorized clinic staff and service providers who help us operate BalncD, under confidentiality obligations
• When required by law, court order, or to protect someone's safety
• With your explicit consent (for example, if you choose to share information with your therapist)

Your Choices, Account Deletion & Data Deletion

You can update your profile and notification preferences in the BalncD app.

• Delete your account: Profile → Delete Account, or see Account Deletion
• Delete specific data: see Data Deletion

To request access, correction, or deletion of your data, contact us using the details below.

Health Information & Emergencies

Information you enter in BalncD (such as mood or journal notes) may relate to your mental health. We treat this information with care and protect it in line with applicable healthcare privacy standards.

The App is not for emergencies. If you or someone else is in immediate danger, call local emergency services (112 in India) or a crisis helpline such as Tele-MANAS (14416 / 1800-891-4416) or KIRAN (1800-599-0019).

Children's Privacy

BalncD is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.

Data Security

We use industry-standard safeguards including encrypted connections (HTTPS), access controls, and secure password storage. No method of transmission or storage is 100% secure; please use a strong password and enable device lock where available.

Changes to This Policy

We may update this Privacy Policy from time to time. We will revise the "Last updated" date above. Continued use of BalncD after changes means you accept the updated policy.

Contact Us

Questions about this Privacy Policy or your BalncD app data:

DestinPQ LLP (Google Play developer for BalncD)
Email: [email protected]
Email: [email protected]
Phone: +91 7013983168 | +91 8074790542
Dr. Akanksha Agarwal's Mental Healthcare Clinic
1-2-217/14, Ground Floor, Rajamanohar Colony, Domalguda, Himayat Nagar, Hyderabad - 500029, India

Related: Delete Account · Delete Data · Terms of Use · App Support