Delete Your Account

BalncD - account and data deletion request

App name: BalncD

Google Play package: com.akanksha.akanksha_care

Developer / legal entity (Google Play): DestinPQ LLP

Clinical content & support: Dr. Akanksha Agarwal's Mental Healthcare Clinic

Account deletion URL: https://api.drakanksha.com/app/balncd-delete-account

Overview

You can request deletion of your BalncD app account and associated personal data at any time. DestinPQ LLP, the developer listed on Google Play for BalncD (package com.akanksha.akanksha_care), will process your request. Deleting your account removes your profile and wellness data stored in our app systems.

Option 1 - Delete in the BalncD App (Recommended)

Open the BalncD app and sign in.
Open Profile (profile icon in the top-right).
Tap Delete account.
Confirm that you understand this cannot be undone, then tap Delete my account.
Confirm again when prompted. This permanently deletes your account and data.

Your account is permanently deleted immediately. This is not a temporary deactivation. You will be signed out and cannot sign in with that account again.

Option 2 - Request by Email

If you cannot access the app, email us from the address linked to your BalncD account:

Email: [email protected]
Subject: Delete my BalncD account (com.akanksha.akanksha_care)

Include the email address registered with your BalncD account. DestinPQ LLP will verify ownership and complete deletion within 30 days.

Delete Specific Data Without Closing Your Account

You may delete individual journal entries inside BalncD without deleting your full account. For other data removal requests, see Delete Your Data or contact [email protected].

Data That Is Deleted

When your BalncD account is deleted, we remove or anonymize, where applicable:

Account profile (name, email, goals, preferences)
Mood check-ins, journal entries, habit logs, sleep sessions
Daily plans, progress summaries, and in-app notifications
Authentication tokens linked to your account

Data We May Retain

We may retain limited information only when required by law, for fraud prevention, dispute resolution, or backup systems for up to 90 days, after which it is permanently deleted. Records of clinical services provided outside the app may be retained separately as required by healthcare regulations.

Contact

DestinPQ LLP (Google Play developer for BalncD)
Email: [email protected]
Phone: +91 7013983168 | +91 8074790542
Dr. Akanksha Agarwal's Mental Healthcare Clinic
1-2-217/14, Ground Floor, Rajamanohar Colony, Domalguda, Himayat Nagar, Hyderabad - 500029, India